CANCELLATION POLICY
D’vine Aesthetics Medical Spa has a 48 hour cancellation/rescheduling policy which has been in place since 2017. Due to the amount of last minute cancellations, we will be charging a cancellation fee. We are asking everyone to agree to the following policy change and have the signed agreement filed with the paper work we collect. A credit card will be required to schedule and secure your appointment. Your card will only be charge at the time of your appointment or if no- call/no-show. Your credit card information is saved and protected into our HIPPA compliant system. Our practice has no access your credit card number once it is added to your file. Every credit card is encrypted into our system to provide additional protection of your personal information.
This policy is in place out of respect for D’vine Aesthetics staff and patients. Cancellations with less than 48 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.
Canceling an Appointment Please contact the med spa via phone or email AT LEAST 48 hours prior to your scheduled appointment date and time to avoid cancellation fees*. Failure to cancel or reschedule your appointment with at least 48 hours notice, will result in a fee of $100.00 being charged to the credit card on file. The amount is non-refundable but can be applied to your procedure if appointment is rescheduled.
A No Show is considered failure to cancel or failure to show for a scheduled appointment, a fee of $100 will be applied to the credit card on file.
Late for Appointment
If you are running behind for your appointment, we will try to accommodate you, however our schedule is busy. In the event we have to be rescheduled, you will be charged a fee of $35.00. Florida weather and traffic is unpredictable. Please, leave enough time to arrive on time or a few minutes early to your appointment.
No Shows and Late Cancellations (First time appointments) New patients who schedule an appointment and simply DO NOT show up or cancel within the allotted timeframe of 48 hours will be required to leave a deposit of half (50%) of their scheduled session total in order to reschedule their missed first appointment.
Deposits The deposit is applied to the cost of the appointment. If the appointment is rescheduled and and that appointment is missed or cancelled AFTER 48 hours, patients will be charged the full deposit amount of half (50%) of the entire session cost on their debit/credit card.
Patients who prepaid for Package Deals
Patients who have prepaid for package deals who are No Shows or have Late cancellations for their scheduled appointments will automatically be deducted the cancellation fee in addition to the package cost.
Offers & Specials If a patients fails to cancel or reschedule their appointment date within the 48 hour timeframe they will forfeit ALL limited- time pricing offers, monthly special promotions, discounts or coupons.
Offers and office specials must be used within the time frame posted on the advertisement. All packages offers must be used within 90 days of purchase. Payment is non-refundable and offer cannot be redeemed once expired.
* We do understand emergencies arise and this will be given consideration on a case by case basis. We strive to provide our patients with the highest quality medical services and pride ourselves on our exceptional medical team.
Thank You for Your Understanding!
We reserve the right to refuse appointments to any patient who has demonstrated disregard of our cancellation policy.
